Yes, all prices include VAT.

Prices at the supermarket are managed by our supermarket partners and are not dependent on our company.

We do not accept payment by wire transfer. However, we will keep this payment method in mind for future developments.

We do not accept payment by cash on delivery. However, we will keep this payment method in mind for future developments.

Permitted payments include the use of CartaSì, MasterCard, Visa credit cards.

Confidential credit card data is processed exclusively by the banking circuit, with no data stored in any database, either of the company or the bank. The transaction is carried out securely by means of a secure, encrypted connection.

The refund will be made with the same payment method used for the order.

The display of VAT in the shopping cart depends on the billing and shipping data. Once the data is entered it will be charged or excluded:

- for EU individuals and Italian VAT numbers, is charged and the total tax is displayed in the shopping cart;

- for EU VAT-registered companies registered with the VAT Electronic Data Exchange System (V.I.E.S.) operating under reverse charge, it is not included as VAT is paid in the country of invoicing;

- For individuals and companies outside the EU, VAT is not included.

The cost of any customs and excise duties, which may be charged, may not be included in the purchase order. It will be the responsibility of the Customer to settle the amount due for customs clearance of the order.

Depending on the commodity category and regulations, some foreign countries may have restrictions on the products that can be purchased.

To find out the precise amount of products that can be purchased in each country please contact us.

For any larger quantities or special requirements, please fill out the contact form.

Shipments are made throughout the European Union and many non-EU countries. We prepare orders and entrust them to the express courier the same day if the order is placed before 12:00 noon, in all other cases within 1 business day after payment. Shipping time varies depending on the destination.

Orders are delivered Monday through Friday, 8:00 am to 8:00 pm. No deliveries are made on Saturdays and Sundays.

Shipping costs vary depending on the size, weight and destination of the products in your cart. For some destinations we offer free shipping upon reaching a certain spend. Shipping costs specific to your order will be visible at checkout once you enter your shipping address.

Certainly. The only condition is that the country of delivery coincides with the country of billing.

We recommend that you first check with the tracking number (which we attach by e-mail when you send the goods) on the status of your shipment. You will receive a new e-mail alert if there are any delivery problems.

If necessary, please fill out the contact form, specifying the problem encountered. We will get back to you about it as soon as possible.

Fill out the contact form as soon as possible, requesting a change of delivery address. Additional costs may be required.

Fill out the contact form, explaining:

- What was wrongly delivered;

- what had been ordered.

We will get back to you about this as soon as possible.

First, verify that you have received all packages. You can find out the number of packages shipped by checking the shipping label or tracking page.

Then, check for any signs of damage on the outer packaging. If he detects any trace of liquid, a tear, or signs of tampering, he should refuse the delivery or accept it with reservation (provided he specifies the problem found in the note). Generic notes are of no value for refund purposes.

Thereafter, you must notify us within 48 hours of delivery and keep the packaging intact until the return procedure is completed.

You may request a return for reconsideration for any reason whatsoever, without justification and at no charge to him or her, for 30 days after taking possession of the goods ordered (instead of the 14 required by law). You may, of course, request the return of any damaged or nonconforming products.

It is not possible to request the return of food products that are no longer intact.

We will take care of the replacement of defective or damaged goods, with all expenses (return of the order and new shipment) fully borne by us for Italian Private Customers, even in the case of return for reconsideration. For foreign private Customers and Customers with VAT number, the expenses remain at their charge, as per regulations.

If the products are found to be out of stock, we will offer a replacement with items of equivalent or higher value, or refund the amount paid in full as soon as possible.

You may cancel an order (as long as it has not already been processed) or return goods that have already been shipped (for whatever reason, without justification and without charge to you) up to 30 days after delivery. However, there are certain limits to the exercise of withdrawal as specified in the terms and conditions of purchase.

You may submit an explicit statement of your decision to withdraw from the contract by filling out the contact form.

We value the protection of our customers' personal data. That is why we follow the general rules for the protection of personal data according to the European Regulation 679/2016 (RGPD).

You can take a look at the dedicated page.