Returns and Refunds

Guide to return and refund procedures

If you have purchased a product on our site, you can exercise your right of withdrawal, that is, you can decide to return the product, without having to give any reason and without any penalty, within 30 days.

The withdrawal period expires after 30 days:

(a) In the case of an order for a single product, from the day you or a third party other than the carrier and designated by you acquires physical possession of the goods;

(b) In the case of an order for the delivery of a product consisting of multiple lots or pieces, from the day you or a third party other than the carrier and designated by you acquires physical possession of the last lot or piece.

To exercise the right of withdrawal, you are required to inform us at the following address: T-Data s.r.l., Via Strasburgo 31, 41011 Campogalliano (MO). 

T-Data S.r.l ("T-Data S.r.l.") also offers you the option of exercising withdrawal online, by completing the Contact Form, and selecting the "Return" option as the subject of the contact.

If you exercise your right of withdrawal online, T-Data S.r.l will promptly send you, by e-mail, a confirmation of receipt of your request for withdrawal. You may be asked to indicate, if you wish, the reason for the return; this indication is not mandatory and its omission will not affect the exercise of the right of withdrawal. In addition, in any case, T-Data S.r.l will send you an e-mail containing a PDF document with an RMA code, which we ask you to insert in the package when you return the product, to facilitate the handling of the case. We also ask you, if possible, to include the product in its original packaging. To comply with the withdrawal period, simply send the relevant notice before the withdrawal period expires.

Effects of withdrawal

If you withdraw from the contract and comply with the conditions set forth, you will be refunded all payments made to us in connection with the product subject to withdrawal, including delivery costs (with possible exception in case of partial withdrawal from multiple orders), without undue delay and, in any case, no later than 14 days after receipt of the return in logistics. In case of partial withdrawal, delivery costs related to non-returned products will not be refunded. Refunds will be made using the same means of payment used for the initial transaction, unless otherwise agreed. Refunds may be suspended until receipt of the goods or until it is proven that the goods have been returned.

You have the right to make a return within 30 days of receiving the product. Return costs are the responsibility of the company. The company will determine the method of return, either by providing you with a prepaid label to be affixed to the package for return shipping or by booking the return pickup directly at your home by courier.

Please return the goods to the following address:

"T-Data_FA module L1, Strasburg Street 31, 41011 Campogalliano (MO)"

The recipient of the return shipment must be "T-Data_FA form L1."

You are only liable for the decrease in the value of the goods resulting from handling other than what is necessary to determine their nature, characteristics and functioning. Pursuant to Article 59 of Legislative Decree No. 206 of September 6, 2005 (Consumer Code), the right of withdrawal does not apply to contracts for the supply of goods that are likely to deteriorate or expire quickly, such as fresh food products.

HOW TO MAKE A RETURN

If you wish to make a return, please follow the steps below:

  1. Fill out the form on this page by entering the requested information.
  2. After appropriate verification, you will receive an e-mail with return instructions and RMA code. Follow the instructions carefully: you will be able to print the message, place it in the package, and send it along with the accessory to be returned.
  3. The company will determine whether to provide you with a prepaid shipping label for the package or to book a courier pickup of the return directly to your home.
  4. Once we receive the package and verify the items, we will refund the returned goods.

Important: Make sure the destination"T-Data_FA form L1" is clearly marked on the return package. To reduce handling time, the RMA number should also be prominently displayed on the outside of the package.

Return Request for Withdrawal

Click here to access the contact form and make the request