GENERAL CONDITIONS OF SALE FARCHIONI1780.COM WEBSITE

1. Site name, ownership of the domain name and trademark "Farchioni1780"

1.1. These General Terms and Conditions of Sale ("GTC") govern the offer and sale of products through the following Website: www.farchioni1780.com. Delivery of purchased products will take place in the buyer's country of purchase.

1.2. The Site is owned by Farchioni Olii Spa with registered office in Via Madonna del Puglia 1, 06035 Gualdo Cattaneo (PG) Italy, VAT No. 00522110543, tax code 00522110543, ("Farchioni").

1.3 Farchioni is also the owner of the domain name and trademark "Farchioni1780" as well as the provider of the registration service to the Site.

1.4. All content on the Site is copyrighted and the related copyrights are owned by Farchioni. The Site may not be reproduced, either in whole or in part, transferred by electronic or conventional means, modified, linked and used, particularly for commercial purposes, without the prior written consent of Farchioni.

2. Identification of the selling party

2.1. The products purchased on the Site are offered and sold by T-Data s.r.l. - Via Strasburgo, 31, 41011 - Campogalliano (MO) - tax code, VAT number, registration number with the Register of Companies of Modena: 03854490368.

2.2. T-Data S.r.l. offers for sale on the Site the products of Farchioni Olii SpA; Mastri Birrai Umbri S.S; Terre De La Custodia S.S. Azienda Agraria; La Valletta Colfiorito Srl ("Products") upon authorization of Farchioni Olii Spa.

2.3. T-Data S.r.l. is, therefore, the sole counterparty of the user who intends to purchase one or more Products through the Site and is therefore (i) the entity to which the user addresses his or her order, in order to accept the offer and conclude the contract of sale; (ii) the entity that assumes towards the user the obligations of a pre-contractual nature arising from the offer; (iii) the entity that concludes the contract of sale with the user, assuming the related obligations and rights.

2.4. The purchase contract concluded through the Site is therefore concluded between the user and T-Data S.r.l.

2.5. In connection with the sale of Products through the Site and in communications with customers (e.g., "Transactional E-mails" such as order confirmations), T-Data S.r.l. acts under the sign and/or patronymic "Farchioni1780". When on the Site, or in the Transactional E-mails, the expression "Farchioni1780" or the first person plural is used, the reference is to T-Data S.r.l.; when, on the other hand, such expression is used in relation to different services (e.g., registration, newsletters, promotional communications), the reference is to Farchioni Olii Spa.

3. Scope of the GTC and access to the Site and Products.

3.1. The GTC are made available to the user through the "General Terms and Conditions" section, which can be reached through the link in the footer of the Site. The user can store and reproduce them. They are also available during the purchase process at checkout.

3.2. These GTC may be amended at any time. Any changes will be in force from the moment they are published on the Site in the "General Terms and Conditions" section. Users are encouraged to regularly consult the Site to check for the most up-to-date version.

3.3. The applicable GTC are those in effect on the date of transmission of the purchase order. The user must carefully read the GTC and all information provided by T-Data S.r.l. before and during the purchase process.

3.4. These GTC do not govern the sale of products by parties other than T-Data S.r.l. that may be present on the Site through links, banners or other hypertext links. For such parties, the user should check their terms of sale. T-Data S.r.l. is not responsible for the content or services offered by such Sites.

3.5. Access to the Site and the purchase of Products are permitted to all users, regardless of nationality, residence or establishment, provided that, if natural persons, they are 18 years of age or older (except as set forth in Section 14.1).

4. Purchases on the Site

4.1. The offer and sale of Products on the Site constitute a distance contract governed by Legislative Decree No. 206 of September 6, 2005 ("Consumer Code") and Legislative Decree No. 70 of April 9, 2003, concerning electronic commerce.

4.2. The purchase of Products is made as a guest or by registration and is permitted to both consumers and non-consumers, provided that individuals are 18 years of age or older. The Site is for retail sales only; resellers, wholesalers, or individuals who intend to purchase for resale may not purchase.

4.3. Pursuant to Article 3(1)(a) of the Consumer Code, individuals who purchase for purposes unrelated to entrepreneurial, commercial, professional or craft activities have the status of consumers.

4.4. In case of violation of the prohibitions or abnormal orders, T-Data S.r.l. reserves the right to cancel or cancel irregular orders and report to Farchioni Olii Spa for suspension of access or registration on the Site.

4.5. T-Data S.r.l. reserves the right to refuse or cancel orders from users in litigation, who have violated the GTC or provided false or incomplete data, or who have violated specific provisions.

4.6. According to the law 08 November 2012 (Decree Law 13 September 2012 No. 158), the sale of alcoholic products is prohibited to minors of age. The user declares that he/she is of legal age and that the person who will receive the alcoholic product will be of legal age, a declaration made at the time of purchase by checkbox.

5. Site Registration

5.1. The registration service is offered by Farchioni Olii Spa.

5.2. Registration on the Site is free of charge and will be confirmed to the user by e-mail.

5.3. Registration by opening an "Account" allows users to manage their personal information, save and change their addresses, and access order information.

5.4. The user is obliged to keep his credentials securely, which must not be given to third parties. He agrees to keep them secret and to promptly inform Farchioni Olii Spa (through T-Data S.r.l.) in case of suspected misuse.

5.5. The user warrants that the personal data provided are complete, true and refer only to him/herself, and agrees to hold Farchioni Olii Spa and T-Data S.r.l. harmless from any damages resulting from false or incomplete statements.

6. Information directed to the conclusion of the online contract

6.1. In accordance with Legislative Decree No. 70 of April 9, 2003, in order to conclude the purchase contract, the user must complete an electronic order form and transmit it to T-Data S.r.l. The contract is concluded when the form reaches the server of T-Data S.r.l. Before transmission, the user may correct any errors. After payment confirmation, the user is sent an order confirmation containing details of price, payment method, delivery charges and other costs, and the order form is archived, which can be viewed in the "Order History and Details" section.

6.2. Regarding the language regime of the Site, the languages available for contract conclusion are: Italian, English, French, German and Spanish. Customer Service operates in these languages.

7. Availability of Products

7.1. The Products that can be purchased are the items in the electronic catalog published on the Site and mainly belong to the following product categories: Olive Oil, flours, legumes, beers, wine, spirits (with limitations to the Italian territory only for beers, wine and spirits).

7.2. Each Product is accompanied by an information page ("Product Page") outlining its main features.

7.3. The availability of Products is continuously monitored and updated. However, if multiple users purchase the same Product at the same time, brief unavailability may occur.

7.4. If a Product is no longer available for the reasons set forth above or for other cases of unavailability above, T-Data S.r.l. will immediately inform the user by e-mail, who may terminate the contract, without prejudice to the right to compensation for damages, by notifying T-Data S.r.l. as set forth in Article 18.

7.5. In the case of Multiple Orders, if the unavailability affects only some Products, you may terminate the contract limited to those Products; if it affects all Products, the contract will be terminated and the Partial Amount Due will be refunded. In case of partial termination, the shipping costs will not be refunded.

7.5 bis. In such cases, T-Data S.r.l. undertakes to grant the user, upon request, a purchase voucher proportional to the amount due, as provided in Article 14.11.

8. Product Information

8.1. Each Product is accompanied by the Product Page. Images and descriptions reproduce as closely as possible the features of the Product; colors may vary depending on device settings. Images are indicative; the description and/or data sheet will be the basis for the contract.

9. Prices

9.1. The prices of the Products are expressed in Euros and include VAT.

9.2. T-Data S.r.l. reserves the right to change prices at any time; the price charged will be the price shown in the order summary displayed prior to transmission, regardless of any subsequent changes.

10. Purchase orders

10.1. The purchase contract shall be terminated as of right if the payment charge fails, resulting in non-payment of the Total Amount Due. The user will be notified through the Site.

10.2. Ownership of the Products transfers to you upon shipment, which is when the Product is delivered to the carrier. Risk of loss or damage passes to you at the time that you or a designated third party acquires possession of the Products.

10.3. To place an order, you must read and agree to these GTC by checking the appropriate box during the checkout process.

10.4. The user can request the issuance of commercial invoice only at the time of ordering, filling in the necessary data.

11. Order cancellation

11.1. Notwithstanding the right of withdrawal, the registered user may request cancellation of the order. If the order preparation is advanced, T-Data S.r.l. will inform the courier, who may not block the delivery. In that case, you may refuse delivery or, if you accept, exercise your right to cancel within 30 days. For more information, see the "returns" section.

11.2. In case of cancellation at the request of the user, T-Data S.r.l. will send an appropriate e-mail and the purchase contract will be terminated, resulting in the termination of obligations for T-Data S.r.l.

11.3 In case of cancellation, T-Data S.r.l. will request a refund of the withdrawn amount related to the cancelled order, without responsibility for delays due to the banking system.

12. Reviews

12.1. The Reviews service is offered by Farchioni Olii SpA.

12.2. It is permitted on the Sites to leave a Review on Products, subject to the following conditions:
(a) The Review may be left by registered or unregistered users, as long as they are 18 years of age or older;
(b) Reviews must be truthful;
(c) The Review may relate to both the Product and the purchasing experience;
(d) To post a Review, the user must fill out the form on the Product Page, entering a rating, title, text, and mandatory nickname;
e) Reviews will be published by Farchioni Olii SpA within 3 working days, if deemed suitable;
f) Reviews will be published together with the nickname chosen by the user;
g) Farchioni Olii SpA reserves the right not to publish or remove non-compliant Reviews.

12.2. Unless otherwise regulated, Reviews will remain published for 24 months; if the Product leaves the catalog, the relevant Reviews will be deleted. The user may request the deletion of Reviews in the manner set forth in Article 18.

13. Methods of payment

13.1. Payment for Products may be made by the methods described below. If a mode is not available for a Product, this will be indicated on the Site and will not be selectable during checkout.

A) Payment by credit card

13.2. Payment can be made by credit card (Maestro, MasterCard, Visa), as indicated in the footer of the Site.

13.3. In order to ensure the security of payments and prevent fraud, T-Data S.r.l. may request from the user, via e-mail, a front/back copy of their ID card and, if necessary, of the cardholder's document. The document must be valid and sent within 5 business days; otherwise, the order will be suspended.

13.4. If T-Data S.r.l. does not receive valid documents within the term, the contract shall be deemed terminated and the order cancelled, with refund of the amount paid, as provided.

13.5. If T-Data S.r.l. receives valid documents, delivery terms will run from the date of receipt.

13.6 T-Data S.r.l. uses the Shopify Payments secure payment service for EURO payments. Confidential card data is handled by Shopify; T-Data S.r.l. does not have access to such data, except for the cardholder, if any.

B) Payment by PayPal

13.7 Payment can be made through PayPal. In this case, the user will be redirected to www.paypal.it and the data entered will be processed by PayPal. T-Data S.r.l. does not store the data of the card linked to the PayPal account.

C) Payment by ApplePay and GooglePay Wallet

13.9 Payment can be made via ApplePay or GooglePay, using Shopify Payments. The method will only be available during checkout if it is properly configured on the user's device. T-Data S.r.l. does not access ApplePay or GooglePay account information.

D) Payment through Klarna

13.10. Payment can be made through Klarna, using Shopify Payments. If the user chooses Klarna, they will be redirected to the Klarna payment platform and T-Data Ltd. does not store Klarna account information.

E) Common provisions for payment

13.11 When the order is placed, T-Data S.r.l. makes a request for payment equal to the Total Amount Due and, if confirmed, collects the corresponding amount.

14. Delivery of Products

14.1 Delivery of Products, for example wine and beer purchased, shall take place to the address indicated in the order form, exclusively in Italy (excluding Livigno and Campione d'Italia). For other Products, delivery takes place in the following territories: IT (Italy, except Livigno and Campione d'Italia); AT (Austria); BE (Belgium); BG (Bulgaria); CY (Cyprus); HR (Croatia); CZ (Czech Republic); DK (Denmark); EE (Estonia); FI (Finland); FR (France); DE (Germany); EL (Greece); HU (Hungary); IE (Ireland); LV (Latvia); LT (Lithuania); LU (Luxembourg); MT (Malta); NL (Netherlands); PL (Poland); PT (Portugal); RO (Romania); SK (Slovakia); SI (Slovenia); ES (Spain, excluding the Canary Islands and Moroccan enclaves); SE (Sweden).

14.2. Access to and purchase through the Site is permitted to everyone, regardless of nationality, residence, or establishment.

14.3 You must enter a valid shipping address (not a post office box or poste restante) within the territories in 14.1; otherwise, the order will be cancelled and the amount refunded.

14.4 There is a charge for Home Delivery. You are responsible for shipping charges and any other additional costs, unless otherwise indicated on the Site. T-Data S.r.l. reserves the right to change these charges, which will be indicated in the order summary and confirmed by e-mail.

14.5. In the event of partial withdrawal from Multiple Orders or partial termination, shipping charges will not be refunded unless the withdrawal relates to all Products in the Multiple Order.

14.6. In case of partial withdrawal, if the Total Amount Due falls below the threshold for free shipping, you will be charged the shipping costs you should have paid, calculated according to the costs shown on the "Shipping and Limitations" page.

14.6bis. In the order summary and during the purchase process, the Delivery Terms will be indicated, which will run from the business day following the conclusion of the contract (i.e., the placing of the order), unless otherwise indicated. If not indicated, delivery will take place within 30 days.

14.6ter. Home Delivery is intended to be at street level, unless otherwise stated on the Product Page. It takes place from Monday to Friday, 9 a.m. to 6 p.m., excluding national holidays in Italy and the Country of Delivery. In case of a Multiple Order, all Products will be delivered together.

14.7 Upon Shipment, You will receive a confirmation email ("Shipment Confirmation Email") containing shipment tracking instructions.

14.8. You acknowledge that collection of the Product is your contractual obligation. In case of non-delivery due to the absence of the recipient, the courier will leave a "Pass Notice" and attempt a second delivery. If, after 10 working days from the second attempt, the delivery does not take place for reasons not attributable to T-Data S.r.l., the contract will be considered terminated and the order will be refunded, minus expenses incurred.

14.9 If the Product is not delivered or is delivered later than the stated Delivery Terms, you may invite T-Data S.r.l. to make delivery within an Additional Delivery Period. If such deadline expires, you are entitled to terminate the contract, with a refund of the Total Amount Due within 15 business days.

14.10. T-Data S.r.l. will promptly inform the user by e-mail in case of delay ("Delay Notice"), indicating a New Delivery Term. If the user does not set a Supplementary Deadline or terminates the contract, T-Data S.r.l. will proceed with the refund, possibly recognizing a voucher, as applicable.

14.11 Vouchers will be recognized by a personalized code sent by e-mail within 15 days of the condition entitling them and will be redeemable within 3 months.

14.12 In the absence of notice of a New Delivery Term, the terms shall run from the original Delivery Term.

14.13. It is the user's responsibility to check the condition of the Product upon receipt. If the packaging is damaged or tampered with, the user must indicate this on the transport document. Receipt without reservation excludes disputes, except as provided by law.

14.14. Those who have not picked up the package more than twice for different orders cannot make purchases on the Site. In such cases, the contract will be considered terminated and the amount will be refunded.

14.15. For orders containing alcohol, the person picking up the package must be of legal age according to current legislation.

15. Right of Withdrawal

15.1 Pursuant to Articles 52 et seq. of the Consumer Code, the user who holds the quality of consumer has the right to withdraw from the contract for the purchase of the Product without having to provide any reason and without having to incur costs other than those provided for in Articles 15.6 and 15.9 below, within the period of fourteen calendar days ("Withdrawal Period"). The Withdrawal Period expires after 30 days:

(a) in the case of an order for a single Product, from the day on which the user or a third party other than the carrier and designated by the user acquires physical possession of the Products;

(b) in the case of an order for the delivery of a Product consisting of multiple lots or pieces, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last lot or piece.

15.2 To exercise your right of withdrawal, you must inform T-Data S.r.l. before the expiration of the Withdrawal Period of your decision to withdraw. To this end, the user may:

a) Connect to the link in the menu and footer and use the Type of Withdrawal Form made available on the Site, or select the specific item from the drop-down menu;

b) Submit any other explicit statement of its decision to withdraw from the contract ("Withdrawal Statement").

15.3 T-Data S.r.l. offers the user the possibility to exercise online withdrawal by following the instructions made available through the "Returns" link, accessible from the footer of the Site. In the event that the online withdrawal is exercised, T-Data S.r.l. will promptly send the user, via e-mail, a confirmation of receipt of the withdrawal request. Please note that you may be asked to indicate, if you wish, the reason for the return; this indication is not mandatory and failure to do so will not have any consequence on the exercise of the right of withdrawal.

15.4 A Statement of Withdrawal may also be sent via the contact form available on the Site.

15.5 You have exercised your right of withdrawal within the Withdrawal Period if the notice regarding the exercise of the right of withdrawal is sent by the consumer before the expiration of the Withdrawal Period. In case you make use of the Withdrawal Statement, you are requested to indicate in it the order number, the Product(s) for which you intend to exercise your right of withdrawal and your address. Since the burden of proof regarding the exercise of the right of withdrawal is on you, it is in your best interest to avail yourself of a durable medium when communicating your withdrawal. In any case, T-Data S.r.l. will send the user an e-mail with the RMA code to be reported on the outside of the package when returning the Product subject to withdrawal.

15.6 You must return the Products to T-Data S.r.l., using a carrier of your choice and at your own expense, without undue delay and, in any event, within the period of 14 calendar days from the date on which you give notice of your decision to withdraw ("Returns Period"). The Return Deadline is met if you return the Products before the expiration of this period. The Product, properly protected and packaged, must be returned to the following address:

"T-Data_FA module L1, Strasburg Street 31, 41011 Campogalliano (MO)"

You are responsible for the direct costs of returning the Products, including any customs costs, as well as the responsibility for the transportation of the Products. In the case of Products that by nature cannot normally be returned by mail, the Standard Instructions on Returns will indicate the estimated maximum cost of return, identified by Product type and based on the cost of delivery. These instructions are made available to you on the Site, via the "Returns" link in the footer, prior to the conclusion of the contract. The return of Products takes place under the responsibility and at the expense of the user, who is invited to return the Product in its original packaging.

15.7 If you withdraw from the contract, T-Data S.r.l. will proceed to refund the Total Amount Due or, in case of Multiple Orders, the Partial Amount Due, including, in the first case, the delivery costs if applicable, without undue delay and, in any case, no later than 14 calendar days after receipt of the return at its warehouses. The refund will be made using the same means of payment used for the initial transaction, unless otherwise expressly agreed. In any case, the user will not incur any costs as a result of the refund. T-Data S.r.l. may suspend the refund until receipt of the Products subject to withdrawal or until you demonstrate that you have returned such Products, whichever is earlier. In the case of partial withdrawal from Multiple Orders, the Shipping Charges will not be refunded, being attributable to the delivery of the Products for which the withdrawal has not been exercised.

15.8 You shall be liable only for any diminution in the value of the goods resulting from handling the Product other than what is necessary to verify its nature, characteristics and operation. The Product must be stored, handled and inspected with normal diligence and returned intact, complete, fully functional and accompanied by all accessories, instruction leaflets, identification tags, labels and the disposable seal, if any, and possibly in its original packaging. Withdrawal applies to the Product in its entirety and may not apply to parts or accessories.

15.9 In the event that the Product for which the withdrawal has been exercised has suffered a decrease in value due to manipulation not necessary to determine its nature, characteristics and operation, the refund amount may be reduced by an amount equal to this decrease. T-Data S.r.l. will notify the user, within 5 working days of receipt of the Product, of the amount deducted, providing, if the refund has already been paid, the bank details for charging the amount due to the user due to the decrease in value.

15.10 In the event that the withdrawal is not exercised in accordance with applicable law, it will not result in the termination of the contract and will not entitle the user to any refund. T-Data S.r.l. will notify the user, within 5 working days of receipt of the Product, of the rejection of the request for withdrawal. The Product will remain at the user's disposal for collection, which must take place at the user's own expense and responsibility.

15.11 Although art. 52, d. lgs 21/2014 allows the Customer to exercise the right of withdrawal (i.e. the right to return the goods for any reason, without justification and without any charge to him) after 14 days from delivery, "Farchioni" grants the Customer a longer term of 30 days from the delivery of the goods. Therefore, the Customer may exercise the right of withdrawal within 30 days after taking possession of the ordered goods, simply by giving notice to "Farchioni". In accordance with the provisions of Article 59, letters c), d), e) of the Consumer Code, the Consumer Customer may not exercise the right of withdrawal for: custom-made or clearly personalized products; products that are likely to deteriorate or alter rapidly; sealed products that are not suitable to be returned for hygienic reasons or related to the protection of health and that have been opened after delivery.

16. Legal Warranty

16.1 All products sold on the Site are covered by the legal warranty of conformity provided for in Articles 128-135-vicies ter of the Consumer Code ("Legal Warranty").

16.2 To whom it applies

The Legal Warranty is for consumers only, applying only to users who have purchased from the Site for purposes unrelated to their business, trade, craft or profession. For non-consumer users, the guarantees provided by the Civil Code apply.

16.3 When it applies

The seller, i.e. T-Data S.r.l., is liable to the consumer for any lack of conformity that exists at the time of delivery and that becomes apparent within two years of delivery.

Unless proven otherwise, defects arising within 12 months of delivery are presumed to have existed on that date; from the 13th month onward, the burden is on the consumer to prove that the defect was present at the time of delivery.

To take advantage of the Legal Warranty, you must retain proof of the date of purchase and delivery, such as the confirmation e-mail or invoice, or other documents evidencing such data.

An action to enforce defects not maliciously concealed is time-barred in 26 months from delivery.

16.4 What is conformity defect

A conformity defect occurs when the purchased good:

From a subjective point of view:

1. Does not match the contracted description, type, quantity and quality and is not functional, compatible and interoperable;

2. Not suitable for the particular use intended by the consumer, communicated to the seller at the time of the conclusion of the contract and accepted by the seller;

3. Does not come with all accessories and instructions;

4. It is not updated according to the terms of the sales contract.

From the objective point of view:

1. Not suitable for the usual use of goods of the same type;

2. Does not conform to the description made by the seller and does not possess the qualities of the good presented as a sample or model;

3. It is not delivered with accessories, including packaging and installation instructions;

4. Does not exhibit the usual qualities and performance of a good of the same type, as also reasonably expected based on advertising claims.

Excluded from the Legal Warranty are any failures or malfunctions caused by accidental occurrences or improper use, or which do not comply with the attached technical documentation.

16.5 Remedies available to the user

In case of duly reported lack of conformity, the user has the right:

● Primarily, to the replacement of the property, at its option, unless the remedy sought is objectively impossible or excessively burdensome;

● Secondarily, where replacement is impossible, excessively expensive, not carried out within a reasonable time, or previously carried out has caused significant inconvenience, to the reduction of the price or termination of the contract, at the user's option. The price reduction is proportional to the decrease in the value of the good.

The remedy is considered unduly burdensome if it imposes unreasonable expenses on the seller compared to less burdensome alternatives.

16.6 What to do when there is a conformity defect

In the event that a purchased product manifests a possible conformity defect during the period of validity of the Legal Warranty, the user may contact Customer Service at the contact details indicated in art. 18 or follow the procedure indicated: Use the "Returns and Refunds" link in the footer of the Site, selecting the request "Warranty Return Request" and provide a description of the defect. If the defect is visible, attach photographic documentation; if not, provide a detailed description. Include, if requested, a copy of the order confirmation or receipt. T-Data S.r.l. will promptly acknowledge and, if it deems the suspicion of the defect to be well-founded, will send the user a code(RMA Code) to be placed on the outside of the package, to be inserted together with the Product to be returned, and will contact the user to arrange pickup at T-Data S.r.l.'s expense. The user must then deliver the package to the courier on the agreed day and time.

Upon receipt of the Product, T-Data S.r.l. will check for the presence of the defect. If the defect exists:

a) If the remedy is replacement, T-Data S.r.l. will proceed to terminate the contract and refund the Total Amount Due, within 60 business days of receipt of the report, and you must place a new order for the replacement Product. The replacement Product will be delivered at T-Data S.r.l.'s expense and, at the same time, you will be awarded a voucher for the Shipping Charges, as provided in Article 14.11.

(b) If the defect does not exist, T-Data S.r.l. will notify you, via e-mail, of the terms for collection or redelivery of the Product, at your expense and responsibility.

17. Conventional Manufacturer's Warranty

17.1 Products sold on the Site may be covered by a conventional warranty provided by the manufacturer ("Conventional Warranty"). You may enforce this warranty only against the manufacturer. The terms, duration and limitations of the Conventional Warranty are set forth in the warranty certificate in the product packaging. The Conventional Warranty does not replace or limit the Legal Warranty.

18. Customer service and complaints

18.1 You can request information, send communications, or file complaints by contacting Customer Service in the following ways:

● By e-mail, using the contact formavailableon the Site.

● Via the Site, by accessing the "Contact Us" section or via "live chat" found in the lower left corner of all Site pages.

18.2 T-Data S.r.l. will respond to complaints by e-mail or mail within a maximum of 5 business days after receipt of the request.

19. Applicable law and place of jurisdiction

19.1 The purchase contract concluded through the Site is governed by Italian law.

19.2 Subject to the application of the more favorable and mandatory provisions of the law of the country of habitual residence for consumer users.

19.3 For any dispute relating to the application, execution and interpretation of these General Terms and Conditions of Sale, the court of the place where the user resides or has elected domicile shall have jurisdiction.

20. ADR/ODR Alternative Dispute Resolution.

20.1 Pursuant to Article 141-sexies, III paragraph, of the Consumer Code, T-Data S.r.l. informs the user, who has the status of a consumer, that in the event of a complaint directed to T-Data S.r.l. unresolved, information will be provided on Alternative Dispute Resolution bodies for disputes relating to a contract concluded under these General Conditions of Sale.

20.2 T-Data S.r.l. also informs the user that a European platform for online consumer dispute resolution (ODR platform) has been established. The ODR platform can be accessed at http://ec.europa.eu/consumers/odr/, through which the user can consult the list of ADR entities and initiate the online dispute resolution procedure.

20.3 However, the consumer user has the right to bring disputes arising from these General Terms and Conditions of Sale before the competent ordinary courts, regardless of the outcome of the ADR/ODR procedure, and, where the prerequisites are met, to have recourse to out-of-court settlement procedures provided for in the Consumer Code.

20.4 For any cross-border dispute relating to these General Terms and Conditions of Sale, a user residing in an EU Member State other than Italy may initiate the European Small Claims Procedure, provided that the value of the dispute does not exceed Euro 5,000.00, as provided for in Regulation (EC) No. 861/2007. The text of the Regulation is available at https://eur-lex.europa.eu/eli/reg/2007/861/oj.