ALTERNATIVE DISPUTE RESOLUTION

(ALTERNATIVE DISPUTE RESOLUTION - ONLINE DISPUTE RESOLUTION) NETCOMM JOINT CONCILIATION

Please note that if you are a consumer and you have filed a complaint regarding a contract concluded with
T-Data S.r.l. ("T-Data S.r.l.") through this site, but it has not been possible to resolve the dispute that is the subject of the complaint, T-Data S.r.l. will provide you with information regarding the Alternative Dispute Resolution body or bodies for the out-of-court settlement of disputes (so-called ADR bodies, as indicated in Articles 141-bis et seq. Consumer Code), specifying whether or not it uses these bodies to resolve the dispute itself.

We also remind you that a European platform for online resolution of consumer disputes (so-called ODR platform) has been established. The ODR platform can be found at. http://ec.europa.eu/consumers/odr/; through the ODR platform you will be able to consult the list of ADR bodies, find the link to the site of each of them and initiate an online dispute resolution procedure for the dispute in which you are involved.

According to Art. 49 c. 1 lett. v) of Legislative Decree No. 206/2005 (Consumer Code), the customer who wishes to resolve a dispute that has arisen with the merchant (i.e. T-Data S.r.l.) may use the Joint Conciliation Procedure. The Procedure may be initiated if the consumer, after submitting a complaint to the company, within 45 days, has not received a response or has received an unsatisfactory response. The customer who decides to make use of the Joint Conciliation Procedure is obliged to forward the application to: conciliazione@consorzionetcomm.it or fax number: 02/87181126. More information can be found at: http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl

For any cross-border dispute relating to the application, enforcement and interpretation of the General Terms and Conditions of Sale of T-Data S.r.l. governing purchases through this site, if you are a habitual resident or domiciled in a member state of the European Union other than Italy, you may introduce the European procedure established for small claims by Regulation (EC) no. 861/2007 of the Council of 11 July 2007, before the competent court, provided that the value of the dispute does not exceed, excluding interest, fees and costs, Euro 5,000.00 on the date the competent court receives the application form.

The text of the Regulations can be found at. https://eur-lex.europa.eu/eli/reg/2007/861/oj .

In any case, whatever the outcome of the out-of-court settlement of the dispute, your rights to go to the ordinary courts, and, if the prerequisites are met, to promote an out-of-court settlement of disputes relating to consumer relations through recourse to the procedures provided for in the Consumer Code, are unaffected.
If you would like further information, you may contact our Customer Service Department at the contact details provided on the site.