Fill out the contact form, specifying the problem you are experiencing. We will get back to you about it as soon as possible.

It is possible to cancel an order that has not yet been processed. Fill out the contact form as soon as possible, requesting cancellation of the order. We will refund the full amount and you can then place a new corrected order.

You can request an invoice directly at checkout before completing your order. You will need to enter all billing information in the form.

If you subscribed to the website after you placed the order, unfortunately you will not be able to view it in the history.

You can check the confirmation e-mail we sent you at the conclusion of your purchase order or request a resend of it by filling out the contact form and specifying the problem you encountered. We will resend the confirmation e-mail to you as soon as possible.

It may happen that e-mails end up in the "Spam" folder in your e-mail account. If not, please fill out the contact form, specifying the problem you are experiencing. We will send the confirmation e-mail back to you as soon as possible.

Check the warning message you receive at checkout, entering your coupon. If problems persist, fill out the contact form, specifying the problem encountered. We will get back to you about it as soon as possible.

This service is not yet available. However, you can find special packages (cases, giveaways, wooden boxes etc.) in the "Gift Ideas" section.

Sign up for our newsletter to be updated on all our promotions.

Fill out the contact form, indicating the type of problem you are experiencing (order-related, shipping-related, payment-related, or privacy-related) and we will get back to you about it as soon as possible.

Yes, all prices include VAT except those in the Professional section, which is dedicated to resellers.

Prices at the supermarket are managed by our supermarket partners and are not dependent on our company.

We do not accept payment by wire transfer. However, we will keep this payment method in mind for future developments.

We do not accept payment by cash on delivery. However, we will keep this payment method in mind for future developments.

Permitted payments include the use of CartaSì, MasterCard, Visa credit cards.

Confidential credit card data is processed exclusively by the banking circuit, with no data stored in any database, either of the company or the bank. The transaction is carried out securely by means of a secure, encrypted connection.

The refund will be made with the same payment method used for the order.

The display of VAT in the shopping cart depends on the billing and shipping data. Once the data is entered it will be charged or excluded:

- for EU individuals and Italian VAT numbers, is charged and the total tax is displayed in the shopping cart;

- for EU VAT-registered companies registered with the VAT Electronic Data Exchange System (V.I.E.S.) operating under reverse charge, it is not included as VAT is paid in the country of invoicing;

- For individuals and companies outside the EU, VAT is not included.

The cost of any customs and excise duties, which may be charged, may not be included in the purchase order. It will be the responsibility of the Customer to settle the amount due for customs clearance of the order.

Depending on the commodity category and regulations, some foreign countries may have restrictions on the products that can be purchased.

To find out the precise amount of products that can be purchased in each country, consult the table on the dedicated page.

For any larger quantities or special requirements, please fill out the contact form. We will get back to you about it as soon as possible.

Shipments are made throughout the European Union and many non-EU countries. We prepare orders and entrust them to the express courier within 3 working days after payment. Shipping time varies depending on the destination.

For a complete and up-to-date list of countries to which we deliver and estimated times for each destination, you can consult our dedicated page.

Orders are delivered Monday through Friday, 8:00 am to 8:00 pm. No deliveries are made on Saturdays and Sundays.

Shipping costs vary depending on the size, weight and destination of the products in your cart. For some destinations we offer free shipping upon reaching a certain spend. Shipping costs specific to your order will be visible at checkout once you enter your shipping address.

To get a cost estimate for each destination, you can take a look at the dedicated page.

Certainly. The only condition is that the country of delivery coincides with the country of billing.

We recommend that you first check with the tracking number (which we attach by e-mail when you send the goods) on the status of your shipment. You will receive a new e-mail alert if there are any delivery problems.

If necessary, please fill out the contact form, specifying the problem you are experiencing. We will get back to you about it as soon as possible.

Fill out the contact form as soon as possible, requesting a change of delivery address. Additional charges may apply.

Fill out the contact form, explaining:

- What was wrongly delivered to you;

- what he had ordered.

We will get back to you about this as soon as possible.

First, verify that you have received all packages. You can find out the number of packages shipped by checking the shipping label or tracking page.

Then, check for any signs of damage on the outer packaging. If you should detect any trace of liquid, a tear, or signs of tampering, you should refuse the delivery or accept it with reservation (provided you specify the problem found in the note). Generic notes are of no value for refund purposes.

Thereafter, you must notify us within 48 hours of delivery and keep the packaging intact until the return procedure is completed.

May request a return for reconsideration for any reason whatsoever, without justification and at no charge to him, for 30 days after taking possession of the ordered goods (instead of the 14 required by regulations). He may, of course, request the return of any damaged or nonconforming products.

It is not possible to request the return of food products that are no longer intact.

We will take care of the replacement of defective or damaged goods, with all expenses (return of the order and new shipment) fully borne by us for Italian Private Customers, even in the case of return for reconsideration. For foreign private Customers and Customers with VAT number, the expenses remain at their charge, as per regulations.

If the products are found to be out of stock, we will offer a replacement with items of equivalent or higher value, or refund the amount paid in full as soon as possible.

You may cancel an order (provided it has not already been processed) or return goods already shipped (for whatever reason, without justification and without charge to you) up to 30 days after delivery. However, there are certain limits for the exercise of withdrawal as specified in the conditions of purchase.

We value the protection of our customers' personal data. That is why we follow the general rules for the protection of personal data according to the European Regulation 679/2016 (RGPD).

You can take a look at the dedicated page.