We want to help you!
Therefore, we have put ourselves in your shoes. On this page we provide you with information that may be useful to you and questions that other people like you have asked us over time.
Would you like to learn more about a topic? Click on it
Do you have a question in mind? Click on the categories to find it
Fill out the contact form, specifying the problem you are experiencing. We will get back to you about it as soon as possible.
It is possible to cancel an order that has not yet been processed. Fill out the contact form as soon as possible, requesting cancellation of the order. We will refund the full amount and you can then place a new corrected order.
You can request an invoice directly at checkout before completing your order. You will need to enter all billing information in the form.
If you subscribed to the website after you placed the order, unfortunately you will not be able to view it in the history.
You can check the confirmation e-mail we sent you at the conclusion of your purchase order or request a resend of it by filling out the contact form and specifying the problem you encountered. We will resend the confirmation e-mail to you as soon as possible.
It may happen that e-mails end up in the "Spam" folder in your e-mail account. If not, please fill out the contact form, specifying the problem you are experiencing. We will send the confirmation e-mail back to you as soon as possible.
Check the warning message you receive at checkout, entering your coupon. If problems persist, fill out the contact form, specifying the problem encountered. We will get back to you about it as soon as possible.
This service is not yet available. However, you can find special packages (cases, giveaways, wooden boxes etc.) in the "Gift Ideas" section.
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