We want to help you!
That’s why we put ourselves in your shoes. On this page we provide you with the information that may be useful to you and the questions that other people like you have asked us over time.
Would you like to investigate a topic? Click on it
Do you have a question in mind? Click on the categories to find it
Fill in the contact form, specifying the problem encountered. We will contact you as soon as possible.
It’s possible to cancel an order that hasn’t been processed yet. Fill in the contact form as soon as possible, requesting the cancellation of the order. We will refund you the full amount and then you can place a new correct order.
You can request an invoice directly at the checkout before completing your order. You’ll have to fill in all your billing information on the billing form.
If you have subscribed to the website after placing your order, unfortunately you will not be able to view it in the history.
You can verify the confirmation email that we sent you at the end of your purchase order or request a new sending of the same, filling out the contact form and specifying the problem encountered. We will send you the confirmation email as soon as possible.
It can happen that emails end up in the “Spam” folder in your email account. Otherwise, fill in the contact form, specifying the problem encountered. We will send you the confirmation email as soon as possible.
Check the alert message you receive at checkout by entering your coupon. If any problems persist, fill in the contact form, specifying the problem encountered. We will contact you as soon as possible.
This service is not available yet. However, you can find special packages in the “Gift ideas” section (boxes, gifts, wooden boxes, etc.).
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Fill in the contact form, specifying the type of problem you are experiencing (relating to the order, shipment, payment or privacy) and we will contact you as soon as possible.